Privacy Policy

Buzzinga Foods Private Limited (“Buzzinga Foods”, “we”, “our”, or “us”) is the parent company that owns and operates the brand Hookd Snacks and the website www.hookdsnacks.com, including all related sub-domains, mobile websites, and applications (collectively referred to as the “Site”).

At Buzzinga Foods, we value your privacy and are committed to protecting the personal information you share with us while interacting with the Hookd Snacks brand and its services.

This Privacy Policy explains:

• What information we collect
  
• How we collect it
  
• Why we collect it
  
• How we use and share it
  
• Your rights and choices regarding your data
  

By accessing or using our Site, creating an account, purchasing products, or interacting with Hookd Snacks services, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of the Site.

1. Information We Collect

To provide our services effectively, we may collect the following types of information.

Personal Information

This may include:

• Full name
  
• Email address
  
• Phone number
  
• Billing and shipping address
  
• Date of birth
  
• Gender
  
• Account login credentials
  

This information is used for account creation, order processing, shipping, and customer support.

Sensitive Personal Data

Certain financial and security-related information may also be processed, including:

• Encrypted payment details (credit/debit card, UPI, or payment gateway information)
  
• Account passwords (securely encrypted)
  

This information is used strictly for payment processing, fraud prevention, and secure transactions.

Usage and Technical Information

When you visit the Site, we may automatically collect technical information such as:

• IP address
  
• Browser type
  
• Device information
  
• Pages visited
  
• Referring URLs
  
• Interaction behavior on the website
  

This information helps us improve site performance, security, and user experience.

Non-Personal or Aggregated Information

We may also collect anonymous data such as:

• Survey responses
  
• Customer feedback
  
• Website usage statistics
  

This information is used for analytics, research, and product improvement.

We only collect data that is necessary for legitimate business purposes.

2. How We Collect Information

Information may be collected in the following ways:

Information Provided by You

When you:

• Create an account
  
• Place an order
  
• Subscribe to newsletters
  
• Participate in promotions or surveys
  
• Contact customer support
  

Automatic Collection

Through technologies such as:

• Cookies
  
• Website analytics tools
  
• Tracking technologies
  

These tools help us understand how users interact with our Site.

Third-Party Sources

We may receive information from trusted partners such as:

• Payment gateways
  
• Logistics and courier partners
  
• Marketing and analytics platforms
  

Providing personal information is voluntary, but certain services may not function properly without it.

3. How We Use Your Information

Buzzinga Foods uses collected information to:

• Create and manage your Hookd Snacks account
  
• Process and fulfill product orders
  
• Arrange product deliveries
  
• Provide customer support
  
• Send order updates and service notifications
  
• Personalize website content and offers
  
• Improve our products and services
  
• Conduct analytics and performance monitoring
  
• Maintain security and prevent fraud
  
• Comply with legal obligations
  

4. When We Share Your Information

Buzzinga Foods does not sell personal information to third parties.

We may share information only in the following circumstances:

Service Providers

With trusted partners who help us operate our business, such as:

• Payment processors
  
• Delivery and logistics partners
  
• Website hosting providers
  
• Analytics and marketing platforms
  

These partners are required to maintain confidentiality and data protection standards.

Legal Compliance

We may disclose information when required to:

• Comply with legal obligations
  
• Respond to court orders or government requests
  
• Protect our rights, property, or safety
  
• Enforce our Terms of Service
  

Business Transfers

If Buzzinga Foods undergoes a merger, acquisition, restructuring, or sale, customer information may be transferred as part of that transaction while maintaining similar privacy protections.

5. Third-Party Links and Integrations

The Site may include integrations or links to third-party services such as:

• Instagram feeds
  
• YouTube videos
  
• Social media platforms
  
• Payment gateways
  

Buzzinga Foods does not control the privacy practices of these third parties. We recommend reviewing their privacy policies before interacting with their services.

6. Your Rights and Choices

You have control over how your personal information is used.

Access and Correction

You may update or modify your personal information by accessing your account or contacting our support team.

Data Deletion or Withdrawal of Consent

You may request:

• Deletion of your account
  
• Removal of personal information
  
• Withdrawal of consent for data processing
  

Please note that certain services may no longer be available after such requests.

Marketing Preferences

You may opt out of marketing communications by:

• 
  Clicking “Unsubscribe” in marketing emails
  
• 
  Replying STOP to SMS marketing messages
  

7. Data Retention

Buzzinga Foods retains personal information only as long as necessary to:

• Fulfill orders and provide services
  
• Meet legal and regulatory requirements
  
• Resolve disputes and enforce agreements
  

Under Indian tax regulations, transaction records may be retained for up to eight years.

8. Cookies and Tracking Technologies

Cookies help us enhance your experience by:

• Remembering login sessions
  
• Saving shopping cart contents
  
• Storing preferences
  
• Understanding website usage patterns
  

Types of cookies used include:

Session Cookies

Temporary cookies that expire when the browser is closed.

Persistent Cookies

Remain stored for longer periods to remember preferences.

You can disable cookies through browser settings, but some website features may not function correctly.

9. Data Security

Buzzinga Foods implements industry-standard security measures including:

• TLS encryption
  
• Secure servers and firewalls
  
• Access control policies
  

Despite these safeguards, no online system is completely secure. Users are responsible for keeping their account credentials confidential.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from minors. If such information is discovered, it will be deleted promptly.

11. Limitation of Liability

Buzzinga Foods shall not be held responsible for indirect or consequential damages arising from:

• Unauthorized access to data
  
• Force majeure events
  
• Third-party misuse of data beyond our reasonable control
  

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements.

Any significant updates will be communicated through:

• Website notifications
  
• Email announcements
  

Continued use of the Site after such updates constitutes acceptance of the revised policy.

13. Contact & Grievance Redressal

For privacy-related questions, concerns, or complaints, please contact:

Grievance Officer

Mr. Akul Goel

Buzzinga Foods Private Limited

Gurugram – 122002

Haryana, India

Email: support@hookdsnacks.com

Phone: +91-9773773370

Support Hours:

Monday – Friday

10:00 AM – 6:00 PM IST

We aim to resolve all grievances within 30 days.